How do I report an issue or problem?
Is there a street light out in your neighborhood? A problem pothole? Too many weeds? A road drainage issue? Or something else that needs to be fixed? You are in the right place. The City of Blue Ash partners with the Cincinnati Area Geographic Information System (CAGIS) to help residents report issues involving Public Works and Community Development. This user-friendly interface funnels requests to City Departments so that you and City Employees can track problems and ensure they are fixed in a timely manner. If you want to learn more, you will find directions below and also a list of the types of problems/issues you can get solved through CAGIS.
For non-emergency Police Department requests, click here for contact information.
For non-emergency Fire Department requests, click here for contact information.
For other issues and problems not listed below, click here for City Department contact information.
|To begin your request - go to the CAGIS website https://cagismaps.hamilton-co.org/csr/blueash/
and click “request service."
|“Step 1: Find your location” - On the left, you will see a map, on the right you will see a field to enter an address. You will use one or the other to submit the address of the location of the issue or problem. Once you have entered the address click “next.”|
|“Step 2: Service Type” - Click “choose a category.” You will be able to select from a drop-down menu with the following service types. (To have your request properly routed, please select a category that best fits your request.)
|Provide additional details in the box to the right. Be as specific as possible. For example, “the pothole is located in the center of the right lane if you are heading northbound on Reed Hartmann Highway near Cornell Rd.”
You now have the option to upload a photo. To upload, click "browse file" to select a photo from your computer or device. Click “next.”
|“Contact Details” - Provide your name, email address, and phone number so you can be reached if there are any questions about your request. Check the box next to “I’m not a robot” and click “submit request.”|
|"Service Request Submitted” - This is confirmation that your request was completed. Congratulations you have requested a service through CAGIS!|