Help available for those struggling with water bill payments

GCWW water shutoff help

(April 4, 2022 - Blue Ash)

Help is available to those struggling to pay water bills in Blue Ash and Greater Cincinnati.

Greater Cincinnati Water Works (GCWW) returns to the pre-pandemic practice of water utility shutoffs for delinquent accounts and late fees for past-due balances on April 4. Help is available to assist customers with outstanding balances.

Customers can set up interest-free payment plans through GCWW’s PromisePay portal GCWW.promise-pay.com as well as apply/qualify for pandemic financial relief assistance through available funds - 513relief.org or Assistance.myGCWW.org.  You can also call 513-591-7700 for more information. 

Customers with past due bills who are eligible for shutoff will receive direct communications notifying them of the options available to avoid shutoff.