Frequently Asked Questions
Who do I call if a street light is on during the day or out at night? To report a street light outage or problem, call the Facility Maintenance Division at 745-8512. The City will contact Duke Energy or if it is a street light maintained by the City, it will be added to our repair schedule.
As a new resident to Blue Ash, how do I order a recycling/waste container? Call the Public Works Director's office at (513) 745-8538, and a recyclingj/waste container will be ordered for you. The City's waste hauler, Rumpke, will deliver your new container within 10 working days. Rumpke has delivered a Rumpke owned waste wheeler to all established residences in Blue Ash. These remain the property of Rumpke and should remain at the residence. If your residence does not have a waste wheeler, please report this to the Public Works Director's office. If your residence is a newly constructed home, please call the Service Director's office and a new waste wheeler will be ordered for you and delivered within 10 working days.
As an established resident to Blue Ash, how do I replace my damaged or stolen recycling/waste container? Call the Public Works Director's office at (513) 745-8538 to report stolen or damaged recycling/waste containers. A new container will be ordered for you and will be delivered within 10 working days by the City's waste hauler, Rumpke. Rumpke will investigate the stolen waste wheeler and either return the correct one to your residence (by tracking the serial number) or deliver a new one.
Who should I call to report that my waste and/or recycling was missed on my scheduled pickup day?Call the Public Works Director's office Monday - Friday 8 AM - 5 PM at (513) 745-8538 or Rumpke at 742-2900, option 3. It may take Rumpke 24-48 hours to return and collect your missed item(s). Please leave the missed item(s) at the curb. This applies only if your waste and/or recycling were out at the required time (by 7AM the day of pickup). If you missed putting your waste out for pickup, it will not be picked up until the following week unless you call Rumpke for a special pickup at (513) 851-0122 and select option 3. Special pickups are billed by Rumpke directly to the Resident.
Will the City's waste hauler pickup large trash items?Yes, large items such as furniture and appliances (except those with freon, such as refrigerators, air conditioners, etc.) will be collected at the curb on your scheduled pickup day. Please place these items on the same side of your driveway as your Rumpke waste wheeler. Please notify the City at 745-8538 for large item collection. Click here to find out how to dispose of your appliances with freon (under Residential Drop-Off Program).
I have items I would like to dispose of before my scheduled pickup day, is there somewhere I can dispose of these items?Blue Ash residents may bring trash items (furniture, appliances, brush, etc.) or hazardous material items (oil, paint cans, mercury, old gas, etc.) to the Service Department Center at 6131 Interstate Circle. Click here to view more about our Residential Drop-Off Program (required proof of residency and hours) Click here for directions to the Service Department Center Click here to print the required Residential Drop-off Program disposal form Click here to view Hamilton County Solid Waste District's Household Hazardous Disposal Info.
How do I dispose of electronics? Click here to view Hamilton County Solid Waste District's Electronic Disposal Info.
Click here to view a guide for property owners with easements located on your property (utility, drainage).
Who should I call to report a traffic signal non-function or outage; traffic signal bulb outage; or pedestrian signal non-function or outage? During the hours 8:00AM to 5:00 PM, Monday-Friday, call the Public Works Director's office at (513) 745-8538. At any other time, please report to the Blue Ash Police Dispatcher at (513) 745-8555.
Who should I call to report roadway issues such as potholes, debris in the roadway, snow and ice concerns, or dead animal pickup? Call the Service Department Center at (513) 686-1250.
What road construction projects are presently occurring in Blue Ash that may effect driving conditions?
Click here for more information
Who should I call about roadway signage and/or markings? Call the Service Department Center at (513) 686-1250.
How do I obtain traffic counts for the City of Blue Ash? Please call the Public Works Director's office at (513) 745-8545.
How do I obtain the right-of-way width for roadways in the City of Blue Ash? Please call the Public Works Director's office at (513) 745-8538.
How do I obtain a permit to work in the City right-of-way? Click here for more information.
UTILITY ISSUES (WATER LEAKS, ELECTRICAL OUTAGES, SANITARY SEWER ODOR/BACKUP)
Who should I call to report a water main leak in my neighborhood or a change in water color or pressure?Call the Service Department Center at (513) 686-1250 to report water leaks, and the roadway will be secured, if necessary. Greater Cincinnati Water Works (GCWW) will be notified of the leak. To check on a water pressure change or color at your residence, please call GCWW at 591-7900.
There is a power outage in my neighborhood, who should I contact? Call Duke Energy at 1-800-POWERON
There is a sanitary sewer odor in my neighborhood/basment, who do I contact? Call MSD (Metropolitan Sewer District) at 352-4900; after 4:00 p.m., holidays, or weekends call 244-5500. For information about MSD's Sewer Backup Response Program (SBU) click here
There is a dead/injured animal on my property, who should I call? If you place the dead animal at the curb or berm of the roadway and call the Service Department Center at (513) 686-1250 arrangements will be made to have it removed.
For injured or lost animals try one of these agencies: SPCA (513) 541-6100 or 489-7387 between 8 AM - 6 PM and 825-2280 after 6 PM; The League for Animal Welfare (513) 735-2299; Animal Friends Humane Society at (513) 867-5727, or The Scratching Post (cats only) (513) 984-6369. For injured wildlife: Call Hamilton County Park District (513) 521-7275, ext. 240 for a list of licensed wildlife rehabbers. First, be sure the animal is injured or abandoned. Some species of animals only tend to their young incrementally during the day and depend on the camouflage of the nest to protect them. Contact a private animal control company for deer or the Ohio Department of Natural Resources (ODNR) Division of Wildlife at 1-800-WILDLIFE. To report poaching issues, call 1-800-POACHER. For injured birds of prey, contact Raptor Inc., 513-825-3325. For dead animals under your porch or deck, call an animal removal company.